It is important to know that answering questions posed to you by the dispatcher will not delay the response of emergency personnel. Officers may actually be dispatched while you are still on the telephone. Any information you can provide in response to the dispatchers questions will be relayed to responding officers prior to their arrival. View some of the questions you may be asked by a 9-1-1 dispatcher below.
Although the 9-1-1 system displays the address and telephone number of the caller, the location of both the incident and the reporting party still must be verified.
As best you can, describe the color, year, make, model, license plate number, and style of vehicle the suspect(s) used. Also, if you witnessed the suspect(s) leaving the scene of the crime, tell the dispatcher what direction they went.
For questions concerning the nature of 9-1-1 calls, contact the Placentia Police Department at (714) 993-8164 for more information.