Public Safety Communications Center
The Placentia Public Safety Communication Center is the primary answering point for all 9-1-1 emergency calls and non-emergency calls along with being responsible for dispatching police, fire, and medical services. The Communication Center is comprised of a Communications Manager, three Public Safety Dispatch Supervisors, twelve full-time Public Safety Dispatchers, and three part-time Public Safety Dispatchers.
The Placentia Public Safety Communication Center answers an average of 1,100 9-1-1 calls and an additional 1,900 business line calls per month. The Communication Center is the critical link between the public calling in for assistance and the first responders in the field. When you contact the Communication Center, you will speak with a highly trained Public Safety Dispatcher, whose goal is to provide the highest level of quality service by maintaining a calm and professional demeanor.
The Placentia Communications Center utilizes computer-aided dispatching in conjunction with mapping and audio recording devices. The Communications Center is the primary answering point for all 9-1-1 emergency calls in the City of Placentia. The staff works rotating shifts - 24 hours per day, 7 days per week. Dispatchers handle calls for the Placentia Police Department, as well as the Placentia Fire and Life Safety Department. In 2021, the Communications Center received over 13,000 9-1-1 calls, and over 23,000 non-emergency calls for service.
The Communications Center is the direct link between citizens, officers, paramedics, and firefighters in the field. Our highly trained dispatchers answer and prioritize 9-1-1 calls and business lines, assess the priority of incoming calls, and assign resources to those calls in order of priority. They monitor numerous police and fire radio channels, dispatch field resources, fire and medical personnel, and equipment as required. In addition to call-taking and radio dispatching, they conduct data entry into the California Law Enforcement Telecommunications System (CLETS).
If you have a non-emergency matter that requires police or fire assistance, please dial (714) 993-8111. If you have an emergency and need immediate assistance, please dial 9-1-1.